Who we are
Soaringwebs Pty Ltd ("we", "us", "our") is an Australian web design and digital marketing studio based in Brisbane, Queensland. This policy explains how we collect, use, and protect personal information when you visit our website or work with us.
If you have questions about this policy or how we handle your data, contact us at [email protected].
What we collect
Information you provide — your name, business name, email, phone number, and anything you share when you contact us, fill out a form, or send us a brief.
Usage data — pages you visit, time on page, referrer, device type, and approximate location (city level). We use this to understand what content is useful and to improve the site.
We do not collect more than we need. We do not collect payment information through this site.
How we use it
To respond to your enquiries and quote requests.
To improve our site, services, and the work we do for clients.
To send occasional updates if you opt in. We do not send marketing emails to people who have not asked for them.
To meet our legal obligations under Australian law.
Cookies and analytics
We use minimal cookies — typically only what is needed to operate the site and to measure aggregate traffic via Google Analytics 4 (GA4).
We do not use cross-site tracking pixels for advertising on this domain. If you prefer, your browser can block analytics cookies.
Who we share data with
We do not sell your personal information.
We share data only with service providers we use to operate the business — for example, our email host (Titan / Microsoft 365), analytics provider (Google), CRM tools, and our scheduling platform (meetapoint.com). These providers process data on our behalf under their own privacy commitments.
We may disclose information if required by Australian law or to defend our legal rights.
Where data is stored
Some data is stored on Australian servers; some is stored with reputable international providers (Google, Microsoft) that comply with the Australian Privacy Principles or equivalent.
If you are outside Australia, your data may be transferred to and processed in Australia.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us at [email protected] and we will respond within 30 days.
If you believe we have mishandled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the latest revision.